What to expect
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Place your order
A legal and valid prescription from your treating GP or specialist is required before you can order
Add medication as prescribed by your doctor to the cart & upload a copy of your e-script (preferred). A screenshot of the QR code is great.
If you a have paper prescription, please scan both sides and upload a copy. The original script must be mailed to the pharmacy within 7 days.
If it's your first time here and you require assistance in the administration of your medication, please add a new patient consult to your basket before checking out -
Pharmacist review
Our friendly pharmacy team will review your order and prepare your medication*
If you're a new patient, we'll be in touch with you to establish whether this is a new or existing medication
To ensure the validity of the order, the billing details (at checkout) must match the details on the prescription
If there is a product query or further information is required before checkout, please don't hesitate to contact us
*order limits apply -
Delivery
All orders are appropriately handled according to Department of Health (DoH) guidelines.
Some orders may be delivered via a commercial refrigerated courier to ensure medications are delivered and stored according to DoH regulations.
Delivery options:
1. Refrigerated delivery Australia Wide* through Mediport
2. In store Pick Up (Terry White Chemmart Bayswater)
You can expect delivery within 2-3 business days from receiving your confirmation email.
To ensure secure delivery, all parcels must be signed upon receipt.
Please refer to our Shipping Policy for more information.*Some exclusions apply